TeamUpdraft is hiring! Support Engineer for Our full suite of plugins.
We’ve been a remote team since before Covid so, wherever you’re based, if the role sounds right for you, we want to hear from you.
This is a full-time position (37.5 hrs / week) but we are open to part-time hours, employed or freelance. If you have the skills, we will fit the arrangement to suit your needs!
Salary: Competitive
Location: Global - fully remote
Our heart is as a WordPress plugin business. Over the years, we’ve built a world-class reputation, especially around our flagship backup and migration plugin UpdraftPlus.
We want to build on those firm foundations by offering our customers everything they would ever need to run their WordPress website well.
That includes the ability to:
We have a strong team of creative and innovative developers which is growing fast. Our growth has largely been down to the strength of our products with our plugins being some of the most highly rated plugins on WordPress.
We are looking for a Support Engineer to join our team due to our expanding plugin family and customer base. This role is perfect for someone who is not afraid to jump in feet first, has excellent verbal and written communication skills and has experience of diagnosing complex technical issues with WordPress sites.
The ideal candidate will have both front-end and back-end development skills, as well as customer service and troubleshooting skills. We are looking to fill a long-term role which will hopefully expand from support-specific to additional roles (potentially development or testing in the future).
To provide support via an email-based ticketing system (FreeScout) and through our WordPress and Premium support forums. We aim to get a first response within 6-7 hours and respond to all customers within 24 hours so you must be able to respond to all support requests in a timely manner.
The role will involve working as second or third line support, diagnosing more complex technical issues with customers’ websites e.g. setting up a VPS, installing WordPress and understanding the source of potential conflicts.