Administrative & WooCommerce Support Specialist (ZR_23228_JOB)

This is a remote position.

Job Title: Administrative & WooCommerce Support Specialist

Schedule: Monday to Friday, 09:00 AM - 01:00 PM San Diego, CA time

Job Summary:

We are seeking a highly organized and detail-oriented Administrative & E-Commerce Support Specialist to join our team. This role will be responsible for a variety of administrative and e-commerce tasks, including proofreading, customer communication, product management, and marketing support. The ideal candidate will be proficient in using various software platforms, possess excellent communication skills, and thrive in a fast-paced environment.

Responsibilities:

• Administrative Support:
  

• Provide general virtual office support, including data entry and generating reports as needed.
  
• Answer and manage incoming phone calls and emails promptly and professionally, ensuring excellent customer service.
  
• Return phone calls and manage email concerns with clear and professional English communication.
  
• Proofread various documents and materials for accuracy and clarity.
  

• E-Commerce Management:
  

• Create and manage product listings in WooCommerce and Console platforms.
  
• Look up customer order information on WooCommerence for internal and customer needs
  
• Marketing & Communication:
  

• Create and send weekly newsletters using Mailchimp, including campaign creation, list management (purging low engagement subscribers), and reporting.
  
• Design and create engaging graphics for marketing materials using Canva.
  
• Send regular communication emails using Microsoft office and internal communications with WooCommerce
  

• Customer Service:
  

• Manage customer inquiries and resolve issues efficiently.
  

Requirements

Qualifications:

• Experience with WooCommerce.
  
• Proven experience in administrative support and/or e-commerce management.
  
• Proficiency in using Mailchimp, including campaign creation, list management, and reporting.
  
• Proficiency in using Canva for graphic design.
  
• Excellent written and verbal communication skills in English.
  
• Strong attention to detail and organizational skills.
  
• Ability to work independently and manage multiple tasks effectively.
  
• Strong follow up on regular tasks
  
• Proficient in data entry and report generation.
  
• Ability to learn new software and systems quickly.
  

Preferred Qualifications:

• Experience with the Console platform.